In spite of a very difficult business environment, Dirigo Investigations and Security, LLC of Augusta, Maine has continued its pattern of growth. With increased profitability for 9 straight quarters, Dirigo continues to deliver its products and services in a cost effective manner for Clients while remaining viable and profitable as a business.
By applying the company’s core values to its operations; monitoring operation costs; hiring well vetted, skilled and experienced Investigators; and being highly committed to excellent Client communications and customer service, Dirigo has been able to expand and grow.
Company growth is based on a high quality professional service and product delivery. Therefore, extremely careful selection of Investigators is of great importance to Dirigo Investigations. Investigators must have excellent integrity and personal character; demonstrated aptitude at conducting complex investigations and pass a rigorous background screening. Dirigo’s Investigators are selected, in part, for their specific skills – as a result, some Investigators are used only for certain types of cases such as worker’s compensation surveillance, while other Investigators might be used only for witness interviews. Careful case assignment based upon demonstrated ability and skills produces good services and products. Combined with high quality Client service, Dirigo has experienced its business growth.
The Investigations profession has experienced a shake up and seen tough times, like so many other business sectors. Many companies have closed their doors and stopped operations. During this tough economic time, Dirigo continues to expand its service selection, build a larger service delivery platform and expand regionally.
Dirigo Managing Partners Christl Theriault and Tom Santaguida are excited about the uninterrupted growth trend – but are also cautious and careful about maintaining a tightly managed investigations operation. They recognize that decision making in a period of growth must be strategic to provide uninterrupted services of extremely high quality in a cost effective manner.
Congratulations to Dirigo Investigations and Security as it continues to “Lead the Way – Professional Investigations – Quality Solutions.”